Travel guide · Updated September 2026
LNER Delay Repay: claiming compensation
If an LNER train gets you to your destination late, you may be able to claim some or all of your fare back through Delay Repay. The scheme applies whoever you bought your ticket from, and the amount depends on how late you arrived.
The figures below are LNER's published Delay Repay rates as of September 2026. Always check LNER's page and terms before claiming, as schemes can change.
How much you can claim
Delay Repay on LNER starts at 30 minutes. The delay is measured by how late you arrive at your destination compared with the timetable, whether the cause was a late running or a cancelled LNER train.
- 30 to 59 minutes late: 50% of the cost of a single ticket, or 50% of the relevant part of a return
- 60 to 119 minutes late: 100% of the cost of a single ticket, or 100% of the relevant part of a return
- 120 minutes or more: 100% of the cost of a single ticket, or 100% of the whole return ticket
How to claim
You have 28 days from your journey to make a claim. If you booked directly with LNER and opted into One-click Delay Repay, LNER emails you a claim link within 30 minutes of the delay; LNER says the money should then arrive within three to five days. If you did not opt in, or you bought your ticket from another retailer, you can still claim using LNER's online claim form.
Keep your ticket (or e-ticket) and booking details until your claim is settled. LNER also gives you the option to donate your compensation to its charity partner.
Cancelled trains and refunds
If your LNER train is cancelled, you can use your ticket on another service at no extra cost. If you decide not to travel at all, you are entitled to a full refund — claim it from wherever you bought the ticket.
LNER also runs a Seat Guarantee scheme, under which you may be eligible for compensation if your reserved seat was not available and you could not find another.
Split tickets and delays
According to National Rail, the same delay and compensation rules apply to journeys made on a combination of tickets as to journeys made on a single ticket.
Check before you travel
Engineering work and disruption can change journey times, especially at weekends. LNER's travel updates page lists planned work and live problems, which can help you avoid a delay in the first place.
Questions and answers
How late does my LNER train have to be to claim Delay Repay?
You can claim if you arrive at your destination 30 minutes or more late because of a delayed or cancelled LNER train.
How much will I get back?
50% of a single fare for delays of 30 to 59 minutes, 100% of a single fare for 60 to 119 minutes, and for delays of two hours or more, 100% of a single or the whole cost of a return.
How long do I have to claim?
28 days from the date of travel.
Can I claim if I bought my ticket from another website?
Yes. Delay Repay applies wherever you bought your ticket; use LNER's claim form if you did not book directly.
What is One-click Delay Repay?
An option for customers who book directly with LNER. If you opt in and are delayed, LNER emails you a link to claim within 30 minutes, with no form to fill in.
Sources we checked (September 2026)
We researched this page using the sources below. They are listed for transparency and are not links; always check official websites for the latest details.
- lner.co.uk/support/delay-repay/
- lner.co.uk/support/refunds/
- nationalrail.co.uk/tickets-railcards-and-offers/buying-a-ticket/split-train-tickets/